Hello, everyone, if you purchased our product and met some problem that you don't know how to solve, you can browse this post to get help, we make it easy in all ways, let's get started!! 👇
Technical Support
💡FAQs
#1. Why the indicator does not light up after the device connects to the computer?
Please check if the USB port of the device is properly plugged in.
#2. When installing the Mac driver, it prompts This software needs to be updated. Contact the developer for more information. How to solve it?
Click this link to read more: solve the software updated guide
#3. When installed the control panel in the MAC system that prompt cannot be installed
Click this link to read more: Mac system install guide
#4. What should I do if it prompts “Synido voice 100 cannot be opened because Apple cannot check it for malicious software” when installing the Mac driver?
Click this link to read more: Synido Voice 100 Mac system install guide
#5. The indicator light does not light up after the device is connected to the computer.
Please check if the device's USB port is plugged in.
#6. Computer playing music without sound?
① Check if the sound card is in music mode resulting in no sound.
② Check whether the microphone volume knob is controlled to the minimum.
③ Check whether the monitor volume knob is controlled to the minimum.
④ Check whether the 48V power supply switch is turned on for large diaphragm microphones.
#7. No sound from the microphone?
① Check if the sound card is in music mode resulting in no sound.
② Check whether the microphone volume knob is controlled to the minimum.
③ Check whether the monitor volume knob is controlled to the minimum.
④ Check whether the 48V power supply switch is turned on for large diaphragm microphones.
#8. Live streaming on a phone without sound, phone audio out?
① Check whether the connection cable corresponds to the functional interface of the sound card.
② Check whether the phone recognizes the audio device.
③ Re-plug the corresponding cable.
