Returns & Warranty

All returns from Synido on Synido.com must be initiated within 30 days of the invoice date. You have 30 calendar days to return an item from the date you received it. Only items that have been purchased directly from Synido.com can be returned to Synido store. If you have purchased a Synido item from one of our Authorized Dealers, please contact them directly regarding their return policy.

In the event of a hardware failure, please contact Synido customer service to obtain a Return Material Authorization (RMA) number. The RMA Returns Policy requires customers to return the defective product to Synido within 30 business days of receipt of the purchased item. The return postage is paid by Synido, and then Synido will send the new product for free.

In the event of a return without quality issues(you don’t want it/need it, etc), an 8% restocking fee, and return shipping fee both ways will be undertaken by the buyer.
The items returned must not have been used, altered, washed, or damaged, and must include original packaging. We will reimburse the original purchase price to your original method of payment. Make sure to include the original receipt for the items you wish to return. Refunds do not include shipping costs paid on your original order (if applicable). Any items damaged due to reasons not covered under warranty cannot be accepted back for refund under our Warranty Policy. Also, associated shipping fees are not refundable. If you find that the package has tampered, please return Synido product to the same delivery agent. Also, an order cannot be canceled once the item has been shipped from our warehouse.